Refund policy
RETURN & REFUND POLICY
At MBR ART GALLERY, every order is carefully prepared and processed. Please read this policy before placing your order.
RETURNS & EXCHANGES
We accept return or exchange requests within 14 days of delivery.
To be eligible for a return or exchange, the item must:
- Be unworn and unused
- Be unwashed
- Have all original tags attached
- Be free of stains, odors, damage, or other signs of wear
Customers must contact us at mbrartcontact@gmail.com before sending anything back. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item was received damaged or the wrong item was sent.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.
Please allow your payment provider additional processing time for the refund to appear in your account.
SALE & DISCOUNTED ITEMS
Items purchased during a sale, promotion, or with a discount code may be final sale unless otherwise stated at the time of purchase.
MADE-TO-ORDER & PREORDER ITEMS
Made-to-order and preorder items are produced specifically for the customer and may require additional production time.
Estimated production and shipping timelines are provided on the product page when applicable. These items are not eligible for cancellation simply because production or shipping requires additional time.
Once a made-to-order or preorder item has entered production, cancellation requests may not be accepted.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photographs of the issue.
We will review the issue and, when appropriate, provide a replacement, exchange, or refund.
LOST OR STOLEN PACKAGES
Once an order has been shipped and tracking shows it as delivered, MBR ART GALLERY is not responsible for packages that are lost or stolen after delivery. Customers should contact the shipping carrier regarding delivery issues.
ORDER INFORMATION
Customers are responsible for providing an accurate shipping address and selecting the correct size before completing their purchase. MBR ART GALLERY is not responsible for orders shipped to an incorrect address provided by the customer.
For questions regarding returns or exchanges, please contact us at mbrartcontact@gmail.com