Shipping policy
SHIPPING POLICY
Last updated: September 2026
Thank you for shopping with MBR ART GALLERY. Please review the information below before placing your order.
ORDER PROCESSING
Orders are processed after payment has been successfully received.
Most in-stock orders are prepared for shipment within 3–7 business days.
Some products are made-to-order, preorder, or produced in limited quantities and require additional production time. When applicable, the estimated production timeframe will be stated on the product page.
MADE-TO-ORDER & PREORDER ITEMS
Made-to-order and preorder products are produced specifically for the customer and may require additional time before they are shipped.
Please allow approximately 2–3 weeks for production and shipping for products that specifically state this timeframe on their product page. Some orders may ship sooner.
If an order contains both ready-to-ship and made-to-order/preorder products, the order may ship together once all items are ready.
By placing an order for a made-to-order or preorder item, you acknowledge and agree to the applicable production timeframe.
SHIPPING
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping times are estimates and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, customs, or other circumstances outside of MBR ART GALLERY’s control.
SHIPPING DELAYS
MBR ART GALLERY is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, holidays, carrier backlogs, or other circumstances beyond our control.
If your tracking information has not updated or your package appears delayed, please contact the applicable shipping carrier first. We will assist when possible.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
LOST OR STOLEN PACKAGES
Once tracking confirms that a package has been delivered to the address provided at checkout, MBR ART GALLERY is not responsible for packages that are subsequently lost or stolen.
If your package is marked as delivered but cannot be located, please contact the shipping carrier and, when appropriate, your local authorities.
INTERNATIONAL ORDERS
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their destination country.
These charges are not included in the product price or shipping charge unless specifically stated otherwise.
CONTACT
For questions regarding an order or shipment, please contact MBR ART GALLERY through the contact information provided on our website.